Privacy Policy
Introduction
Premium Pets Ltd. ("we," "us," or "our") operates premiumpetsltd.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.
Information We Collect
Information you provide directly: name, email address, shipping and billing address, phone number, and payment information when you place an order, sign up for updates, or contact customer support.
Information collected automatically: IP address, browser type, device information, pages visited, and referring URLs, collected through cookies and similar technologies to help us understand how visitors use our Site.
Payment information: Payment card details are processed through our secure payment processor. We do not store full card numbers on our servers.
How We Use Your Information
- To process and fulfill your orders, including shipping and customer service communications
- To send order confirmations, shipping updates, and respond to inquiries
- To improve our Site, products, and customer experience
- To send marketing communications, where you have opted in, which you may unsubscribe from at any time
- To detect and prevent fraud and abuse
- To comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Site, remember your cart contents, and analyze traffic patterns. You can control cookie preferences through your browser settings, though disabling cookies may affect Site functionality such as cart persistence.
Sharing Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (payment processing, shipping carriers, email services)
- Legal authorities where required by law or to protect our rights
- A successor entity in the event of a merger, acquisition, or sale of assets
Your Privacy Choices
You may opt out of marketing emails at any time using the unsubscribe link in any marketing message, or by emailing info@premiumpetsltd.com. You may also request access to, correction of, or deletion of your personal information by contacting us.
Data Security
We use industry-standard security measures, including SSL encryption on our Site and secure payment processing, to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations.
Children's Privacy
Our Site is not directed at children under 16, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Us
Premium Pets Ltd.
4400 S Cottage Grove Ave, Chicago, IL 60653
info@premiumpetsltd.com | +1 (773) 932-4922
Effective Date: July 1, 2026