Return & Refund Policy

30-Day Return Window

Premium Pets Ltd. accepts returns within 30 days of the delivery date for most items in unused, resalable condition with original packaging intact. To start a return, email info@premiumpetsltd.com with your order number and the reason for return.

Eligible Items

Unopened grooming tools, brushes, combs, clippers, nail tools, and accessories in original packaging are eligible for a full refund or exchange within the 30-day window. Items showing normal inspection use (for example, testing a clipper's power button) remain eligible.

Exceptions — Hygiene and Consumable Items

For health and hygiene reasons, the following items cannot be returned once opened or used:

• Shampoos, conditioners, and waterless foam formulas
• Dental water additives, toothpaste, and finger toothbrushes once removed from sealed packaging
• Ear cleaners, eye wash solutions, and wipes once opened
• Any item marked "final sale" at the time of purchase

If a consumable or hygiene item arrives damaged or defective, it is eligible for a replacement or refund regardless of whether it has been opened — see the Damaged or Defective Products section below.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@premiumpetsltd.com with a photo of the item and your order number. We will send a replacement at no cost or issue a full refund, and we do not require the item to be returned to us in most cases.

Return Process

1. Email info@premiumpetsltd.com with your order number and reason for return.
2. Our team will confirm eligibility and provide return instructions within 1 business day.
3. Ship the item back to our returns address (provided in the confirmation email) using a trackable shipping method.
4. Once received and inspected, refunds are processed within 3–5 business days.

Refund Processing

Approved refunds are issued to the original payment method. Please allow 3–5 business days for the refund to appear on your statement after we process it, in addition to your bank or card issuer's own posting timeline.

Who Covers Return Shipping

For change-of-mind returns on eligible items, the customer is responsible for return shipping costs. For damaged, defective, or incorrect items, Premium Pets Ltd. covers all return and replacement shipping costs.

Exchanges

Need a different size or variant? Let us know when you email us — we can often process an exchange directly rather than a full return and re-order.

Contact Us

Premium Pets Ltd.
4400 S Cottage Grove Ave, Chicago, IL 60653
info@premiumpetsltd.com | +1 (773) 932-4922