Shipping Policy

Shipping Overview

Premium Pets Ltd. ships every order free of charge to addresses within the United States. There is no minimum order value required to qualify — free shipping applies automatically at checkout on all orders shipped within our service area.

Shipping Region

We currently ship exclusively within the United States. We are not able to fulfill orders to addresses outside the U.S. at this time, including U.S. territories not served by our carriers. If your shipping address falls outside our supported region, your order will not be processed and you will be notified by email.

Processing Time

Orders are processed within 1–2 business days of purchase, Monday through Friday, excluding federal holidays. Orders placed after 2:00 PM CT or on weekends begin processing the next business day.

Transit Time

Once processed, most orders arrive within 3–6 business days depending on your location relative to our fulfillment partners. Customers in the Midwest and surrounding regions typically see faster transit times than those on the coasts.

Grooming Tools with Batteries or Motors

Certain items in our catalog — including rechargeable nail grinders and cordless clippers — contain small lithium-ion batteries. These items ship via ground carriers only, in compliance with carrier regulations for battery-containing goods, and may take an additional 1–2 business days compared to standard items.

Order Tracking

You will receive a shipping confirmation email with tracking information as soon as your order leaves our fulfillment center. If you do not receive tracking within 3 business days of your order date, please contact us at info@premiumpetsltd.com.

Lost or Delayed Packages

While the vast majority of orders arrive within the stated window, occasional carrier delays do occur. If your order is significantly delayed or tracking shows no movement for more than 5 business days, contact our team and we will investigate with the carrier directly.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided at the time of purchase. If you notice an error, contact us immediately at info@premiumpetsltd.com — we can update the address only before the order ships.

Contact

Questions about your shipment can be directed to info@premiumpetsltd.com or +1 (773) 932-4922, Monday–Friday, 9:00 AM–6:00 PM CT.